How can I pay for my order?
Baker Ross accepts MasterCard, Visa or Maestro Credit Cards and Debit Cards. Sorry, they do not accept American Express or Electron. Please note that orders over £750 in value will be held for further credit checks.
How do I amend my order?
If you wish to amend your order, please contact Customer Services Department either by telephone: 0344 576 8933, or alternatively by email: enquiry@bakerross.co.uk as soon as possible. If your order has not already been processed, they will, of course, be happy to action your request.
How do I cancel my order?
In the unlikely event that you should wish to cancel your order, please contact Customer Services Department either by telephone: 0344 576 8933, or alternatively by email: enquiry@bakerross.co.uk as soon as possible. If your order is not already passed the stage where it can be cancelled, they will action your request as soon as possible. If it’s too late for your order to be canceled, they will be happy to receive your return in accordance with their No Quibble Guarantee. https://www.bakerross.co.uk/pages/guarantee
How do I track my order?
If you have a valid email address on your account, you will receive a ‘ Your Order has been Despatched email’ once your order has been dispatched from their Warehouse. If you have not received this email you may want to check that it is not in your spam/junk folder. If your order has been sent on a trackable service, the email will have a clickable link which will take you directly to the carrier’s website to track your parcels journey. The email will also contain your unique consignment/parcel number.
What if an item is damaged, faulty or missing?
Claims for damaged, faulty or shortages must be made within 7 days of delivery. Please contact Customer Services.
https://www.bakerross.co.uk/pages/returns-refunds
What do I do if an item I order is not suitable or not what I expected?
Simply return the item to them within 28 days and they will give you a refund of the value of the goods or exchange it. Items should be in their original packaging and in a resalable condition. Please include the Returns Form sent with your order and state why you are returning the item and whether you would like a refund or an exchange. If you are requesting an exchange, state the product code of the item you wish to receive. They recommend that you obtain proof of dispatch when returning items in case they get lost. If you cannot find your Returns Form then please enclose a letter quoting your Customer Reference Number to ensure that they are able to carry out your instructions or contact you in the event of any query.
What do I do if an item I order is not suitable or not what I expected?
Simply return the item to them within 28 days and they will give you a refund of the value of the goods or exchange it. Items should be in their original packaging and in a resalable condition. Please include the Returns Form sent with your order and state why you are returning the item and whether you would like a refund or an exchange. If you are requesting an exchange, state the product code of the item you wish to receive. They recommend that you obtain proof of dispatch when returning items in case they get lost. If you cannot find your Returns Form then please enclose a letter quoting your Customer Reference Number to ensure that they are able to carry out your instructions or contact you in the event of any query.