What is the payment method?
Aurelia London accepts Visa, MasterCard, Delta, Electron, Solo, Switch, Maestro, American Express and PayPal.
Can I cancel the order?
You can cancel your order within seven working days from the date of receipt of the goods if you send them a notice of cancellation in writing and return the goods to them in their original, unopened and unused condition. For further details of how to return the merchandise please see their Returns section. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to them. You can submit your cancellation notice by email to their Customer Services Department at email@example.com
Your statutory rights are not affected.
Where do you deliver?
Aurelia London delivers worldwide.
How to send a return?
If you want to cancel your order or return goods that may have arrived damaged, or you are not satisfied with the products, please notify them within 14 working days.
* Please email firstname.lastname@example.org providing your customer order number, the goods which are being returned and the reasons why.
* Once you have received confirmation from the Aurelia Team, you will receive returns form unique to your order via email. Please return the product(s) and printed returns form to:
Aurelia Skincare Ltd
Unit 12, Rockhaven Park
Swindon, SN2 8BB
Aurelia London recommends that your return your items by recorded delivery as they cannot be held responsible for returned goods that do not reach their Returns Department.
* On receipt of the returned goods they will give you a refund of the amount paid for the goods. This could take up to 30 days although it will be actioned immediately. They do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied.
Please note that postage or other return costs will be the customer’s responsibility and will be reimbursed by them only in the case of damaged, faulty or incorrectly supplied goods.
How do the probiotics work?
Aurelia London’s Probiotic Ingredients continuously protect, restore and balance the skin from within. They calm the natural immune triggers in your skin which can be overstimulated by pollution and stress and they reduce the damage these immune triggers cause to collagen, elastin and healthy cells. Aurelia London’s Probiotic Ingredients activate the skin’s natural ability to repair itself and boost the natural process of restoring collagen, elastin and healthy cells. Equilibrium is maintained for balanced, glowing skin from within.