Can I reserve an artwork?
They don’t currently have an option to reserve artworks, but there’s no harm in reaching out to the artist anyway! To do this:
- Visit the artwork page you’re interested in
- Click the grey ‘Contact’ button at the bottom of the product page
What is Artfinder’s return policy?
Returning an item couldn’t be easier. If you’re not completely happy with your artwork, you have 14 days from the date you received the piece to request a replacement or return. They will organize to collect from your home, workplace or an alternative address, whatever suits you! And, it’s completely free.
For a simple, fast service, you’ll need to make sure of the following:
- The artwork arrived within 14 days of your request
- The artwork is in its original packaging and in the same condition as it arrived
What payment methods are accepted?
They accept payments with Visa, MasterCard, American Express and PayPal. They also offer finance applications to pay by instalments via DEKO (UK) and Affirm (US). (Unfortunately, they don’t accept payments via cheque or money orders)
Please ensure you carry out all transactions and communication on Artfinder so that you are fully protected under their Terms and Conditions.
What currency can I pay in?
They offer payments in three different currencies: EUR, USD and GBP.
To choose your currency, scroll to the bottom of the Artfinder homepage and under ‘Regional Settings’, select your preferred currency.
My artwork arrived damaged. What are my options?
1) Repairing the artwork. If the damage is something the artist is able to repair, then the artist could offer this option to you. We will arrange the return of the artwork to the artist courtesy of Artfinder, and will be able to repair it, and once you have confirmed you are happy with the repair, the artist will then reship the artwork to you.
2) Reimbursement of the repair costs. If the artist is unable to repair the artwork themself but you are able to take this to a specialist to repair it for you, you may wish to simply receive the cost of repair. In these cases, we are able to partially refund you from the order.
3) A replacement. For certain artworks, such as prints, the artist may be able to offer you a replacement. We would proceed with a return as normal, but instead of refunding you, the artist would send you a replacement. The artist may also wish to offer you a commissioned piece in lieu of the damaged artwork if it’s beyond repair.