How do I access DVR/NVR System?
ANNKE DVR/NVR can be accessed on both Local Area Network (LAN) and Wide Area Network (WAN). If customers are on the same network as their device (LAN), ANNKE recommend customers use the device IP address to log in via IE browser. If customers are on a different network (WAN), please use their device SN/account to log in via computer software.
Can I view the stream without working the internet?
Customers can view the stream without the internet when their NVR/DVR is connected to a monitor or TV. Internet access is a must when customers want to view the stream on their PCs, phones, or tablets. Please make sure the DVR/NVR and their PCs or phones are connected to the same Internet.
How long can a MicroSD card record?
The micro SD card is only for motion detection recording. The camera stream of 720P is generally 1024kbps, and the stream of 1080P camera is generally 1024kbps-2048kbps.
How to judge the system you bought with or without an Hdd Pre-Installed?
If customers want it to record the system video, it needs to install an HDD inside the DVR/NVR at first. For the DVR/NVR that ANNKE sells, some of them have HDD pre-installed, and some of them do not. Please visit ANNKE’s website for methods on how to judge the system bought, with or without an HDD.
Why is the camera triggered so frequently?
The system can detect image optical signal change. When there is a light change, the camera will be triggered, that is how motion detection works. It may cause a false alarm or miss some movement if the sensitivity is too high or too low. If it‘s too high, the camera will be triggered frequently. Customers can turn down the motion detection sensitivity depending on their situation. Please consider putting the camera in a room where it doesn‘t have much sunshine.
What payment methods does ANNKE accept?
ANNKE accepts Amazon Pay, Credit Cards, Paypal, Telegraphic Transfer and Strip Cards.
What is ANNKE’s return policy?
If customers are not satisfied with new ANNKE products, they can request a full refund or exchange within 30 days from the date of delivery. Please note that the 30-day money-back guarantee is only for new ANNKE products. For more information please visit ANNKE’s ‘return and refund policy’.