What payment methods do you accept?
AliExpress accepts VISA, Mastercard, Maestro, Discover card and Diners Club card, American Express, QIWI, Boleto, iDeal, Przelewy24, SMS Payment in Russia(MTC, MegaFon, Beeline, TELE2) and AliExpress Pocket.
How do I get a refund by credit card or debit card?
You will receive your refund on the same card that you used to pay for your order. It usually takes around 3-20 business days for the money to arrive. For more information about the refund status, please check the order details page on their website. It normally takes 3-20 business days for refunds to be processed. If the refund status is marked as “Complete”, but you can’t find the payment in your bank account, please contact their Customer Service Team.
Do I have to pay for customs and import taxes?
You may be charged customs duties and taxes for something you bought on AliExpressbecause duties and taxes are typically not included in the price of the item, and might not be included in the overall shipping costs you pay to the seller. When shopping on AliExpress, you are buying from overseas sellers.
How many days do I have to complete a return?
You should complete the return within 10 days after opening a dispute. A kind reminder, after return, please don’t forget to go back to the dispute page to fill out the returning number as well as the shipment provider online to confirm a return.
Who pays for the returning shipment fee?
The buyer needs to pay for the returning shipping fee.